Frequently Asked Questions

• 1) Where does the stock come from?

  The stock comes direct from the warehouses of the Otto-uk home-shopping group, which includes the mail order catalogues of Grattan, Freemans, Kaleidoscope, and Montage.

• 2) What does original selling price refer to?

  The original selling price refers to the highest price that the stock has been on sale at in one of the Otto UK home shopping groups publications (see above).

• 2 a) What is your stock checking procedure?

  See our stock checking procedure.

• 3) Do you have other stock available?

  The website shows the stock we currently have available. The site is updated weekly with new packages and special offers and these can be emailed directly to you.

  Sign up for email updates here

• 4) Can I buy trailer loads?

  Please contact our customer services on 01274 625757 or by email at wholesale@otto-uk.com should you wish to purchase trailer loads.

• 5) What paperwork comes with the parcel?

  All parcels are accompanied with an invoice and an inventory confirming the exact stock in that parcel.

• 6) What is the minimum order?

  Minimum order is one pallet.

• 7) How is the stock delivered?

  See our delivery section.

• 8) What is your returns policy?

  See our returns section.

• 9) How can I pay?

  See our payments section.

• 10) What happens if I have a query about my order?

  You can contact us here.